Eassos Refund Policy

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Refund Policy

Refund policy

Eassos values every customer and keeps improving products and services to provide better use experience.

All Eassos products have free trial versions so that customers can test software before purchase. Trial version doesn't have functional limitation, providing free scan and file preview features, which helps customers know whether software works and meets purchase needs before placing an order.

30-Day Money Back Guarantee

Based on this "try-before-you-buy" system Eassos provides a 30-day money back guarantee. Refund will be approved within this guarantee only under the accepted cases below. If a purchase should exceed the product's specified money-back-guarantee period, no refund will be given.

Circumstances of No Refund

Non-technical Circumstances

1. Failure to read product introduction before purchasing and thus leading to dissatisfaction with the product. It's highly recommended that all customers read product description and try the free trial version before making purchase decision.

Eassos doesn't refund software if products fail to meet customer's requirement due to customer's lacking of understanding of the product's features and capabilities. However, customer can exchange purchased product for correct product by contacting Eassos support team, providing the price difference between products does not exceed $20 within the guaranteed period. If the purchased product is exchanged for the correct product of lower price and the price difference won't be refunded.

2. The purchased product has been successfully used by the customer and performed its intended task.

3. A customer refund request on complaint of credit card fraud/other unauthorized payment. Eassos recommends the customer contact the card issuer if there is any suspicion of fraud or unauthorized payment. As Eassos cooperates with an independent payment platform, it's impossible to monitor authorization during payment. Once an order is processed and fulfilled, it can't be cancelled.

4. A refund request claiming registration code is not sent within two hours after order has been completed. In general, once an order has been validated, Eassos will automatically send registration information via email within 1hour. However, in rare cases, the arrival of registration email can be delayed due to Internet or system glitches, email typo, email spam settings, etc. In that case, customers should check the spam/junk folder or contact support team to retrieve it.

5. A refund request claiming the purchase of a wrong product, which has already been followed by the purchase of a similar product from a different seller/provider.

6. Purchase of a so-called 'wrong product', without having exchanged it for the right product within the purchased product's guarantee period. Eassos will not refund the order; whereas, a discount can be offered to purchase the correct product.

7. A refund request for part of a bundle. Eassos cooperates with a third-party payment platform which does not support any partial refund within an order; whereas, Eassos may refund the whole bundle after the customer has purchased the correct product separately within the purchased bundle's guarantee period.

8. A customer has a "change of mind" after purchase.

9. The purchase exceeds the specified money-back-guarantee period.

Technical Circumstances

1. A refund request due to technical issue, but customer refuses to cooperate with the Eassos support team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the Eassos support team.

2. A refund request for technical problems caused by software updates, if the order exceeds 30 days.

Accepted circumstances

Eassos offers refunds for the following circumstances within the guidelines of its Money Back Guarantee.

Non-technical Circumstances

1. Purchase of Extended Download Service (EDS), Registration Backup Service (RBS) or Download Insurance Service outside of product purchase, without knowing that they can be removed. In this case, we will help you contact payment platform to refund the cost of them.

2. Purchase of a 'wrong product', and then purchase of the correct product from our company. In this case, Eassos will refund the price of the wrong product for you if you have no need of it.

3. Purchase of the same product twice or purchase of two products with similar functions. In this case, Eassos will refund one of the products for you, or swap one program for another Eassos product.

4. The customer does not receive their registration code after purchase and fail to retrieve the registration code after contacting Eassos Support. In this case, Eassos will refund the customer's order if they have no need of the product in future.

Technical Problems

Software purchased has terminal technical problems, and no solution has been provided within 30 days. In this case, Eassos will refund the purchase price if the customer doesn't want to wait for a future upgrade.

Please Note

Once a refund is issued, the corresponding license will be deactivated, please:

Download Version: uninstall the software and remove it from your computer.
Disc Version: Please destroy the disc and uninstall the software from your computer. Return delivery of the disc is not required.