Refund Policy

We strongly encourage all users to download and try the free or trial version of our software before making a purchase. Trial versions allow users to evaluate key features and determine whether the software meets their specific needs.

In addition to the try-before-you-buy experience, we provide a 30-day conditional refund policy. All refund requests are reviewed on a case-by-case basis and must meet the conditions outlined below.

Non-Refundable Situations

Generally, refund requests will not be accepted under the following circumstances:

1. The refund request is submitted more than 30 days after the purchase date.

2. The request is based on non-technical reasons, including but not limited to change of mind, lack of need, or personal expectations.

3. The software has been activated, registered, or used to evaluate or perform its intended functions.

4. The purchase was not made directly through our official website. In such cases, the order is subject to the refund policy of the respective reseller or payment platform.

5. The customer requests a refund after purchasing or choosing to use a similar product from another provider.

6. The issue is caused by factors unrelated to the product, such as hardware failure, physical damage, system environment, improper operation, incompatible configurations, unsupported file systems, or other external factors.

7. The purchase was made without the payer's authorization. In such cases, please contact your payment provider directly for assistance.

8. The customer has not contacted our support team or has not allowed a reasonable opportunity for troubleshooting before requesting a refund.

9. The reported issue cannot be sufficiently verified based on the information provided, or the customer refuses to cooperate with reasonable troubleshooting steps or declines technical assistance.

10. The request is based on pricing differences, promotions, or discounts after the purchase date, beyond 7 days.

Refund Process

Refund requests are handled by our support team. You can contact us at [email protected].

We do not charge any processing fees for refunds.

Please allow 5-10 business days for the refund to be processed. In some cases, it may take longer depending on your payment provider.

The refund will be issued to the original payment method used for the purchase. Due to billing cycles, the refund may not appear on the same statement as the original charge. If you cannot locate the refund, please contact your issuing bank for further details.

Additional Notes

If your situation is not covered above, please contact our support team. We will review your case and do our best to provide a reasonable solution.

We reserve the right to update this refund policy from time to time. Any changes will take effect once published on this page.